Responsiveness too slow

  • Responsiveness too slow

    Posted by Peter Foliant on October 3, 2022 at 6:29 pm

    In my opinion the responsiveness of the members area is too slow. When you select something it takes seconds too respond. I don’t know why this is the case. There are many WordPress-based sites that are far more responsive than the members area here at Channel McGilchrist. Maybe there is too little server capacity? Maybe the databases are not indexed? Maybe there is somewhere a bandwidth bottleneck? I suggest some performance testing, performance improvement and performance monitoring will be done. To investigate the underlying problem and to signal new problems before members encounter them.

    Peter Foliant replied 1 year, 1 month ago 4 Members · 10 Replies
  • 10 Replies
  • Matt Dorsey

    Member
    October 17, 2022 at 2:36 pm

    Yeah, it’s the same for me. I’m in the US, so I’m wondering if maybe the servers are in Europe? I’m no IT expert, so not really sure if this is even a reasonable explanation. Right now I’m just doing my best to be patient and take lots of deep breaths while I’m waiting for the page to load, LOL.

    • Peter Foliant

      Member
      October 30, 2022 at 5:16 pm

      Hello Matt,

      I suppose the servers are in Europe, but that should not be a problem.

      I ran a whois command on channelmcgilchrist.com, see below. The domain is registered with a German registrar “CSL Computer Service Langenbach GmbH d/b/a joker.com” by a registrant in Great Britain “Registrant Country: GB”. This does not mean the servers are there. But this makes it very likely to be the case. Unfortunately this registrar died not give direct information on the owner, admin and tech. The can respective e-mail addresses can be requested by a form. I did not request that.

      Regards, Peter

      ===

      Domain Name: channelmcgilchrist.com

      Registry Domain ID: 2482412486_DOMAIN_COM-VRSN

      Registrar WHOIS Server: whois.joker.com

      Registrar URL: https://joker.com

      Updated Date: 2022-08-24T12:51:29Z

      Creation Date: 2020-01-20T11:09:31Z

      Registrar Registration Expiration Date: 2024-01-20T11:09:31Z

      Registrar: CSL Computer Service Langenbach GmbH d/b/a joker.com

      Registrar IANA ID: 113

      Registrar Abuse Contact Email: abuse@joker.com

      Registrar Abuse Contact Phone: +49.21186767447

      Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited

      Registrant Country: GB

      Registrant Email: https://csl-registrar.com/contact/channelmcgilchrist.com/owner

      Admin Email: https://csl-registrar.com/contact/channelmcgilchrist.com/admin

      Tech Email: https://csl-registrar.com/contact/channelmcgilchrist.com/tech

      Name Server: x.ns.joker.com

      Name Server: y.ns.joker.com

      Name Server: z.ns.joker.com

      DNSSEC: unsigned

      URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/

      >>> Last update of WHOIS database: 2022-10-30T16:55:43Z <<<

  • Armando

    Organizer
    December 19, 2022 at 9:10 am

    Hi Peter and Matt

    Are you still experiencing this slowness?

    The members and discussion areas should be much quicker now, they are for me.

    Thanks for any feedback 😊

    • Peter Foliant

      Member
      December 19, 2022 at 7:26 pm

      Hi Armando,

      Responsiveness is still a bit slow, but it isn’t tediously slow anymore. Thank you. Working with the site has now become do-able. But there are still some smaller hickups. Some characters I am typing in this reply do not show up immediately, but after a delay. I can not think about any reason why my typing should have a delay at all. There should not be any communication with the server while I am typing. There should only be some communication with the server when I hit the Post-button after I am finished typing.

      If I can help to run any automated speeds tests let me know.

      Best Regards,

      Peter

      • Tom Huntington

        Member
        December 20, 2022 at 6:25 pm

        Thank you Armando . . . and thank you Peter. I had almost given up on even trying to participate at all in Channel McGilchrist. I’m glad I chose to check in on Channel McGilchrist this morning to see what, if anything, was going on in any of the groups I’ve joined. I won’t give up . . . I will keep trying. Can we DM you Armando when we have a glitch or question about the platform and how to use it most effectively?

        • Peter Foliant

          Member
          December 20, 2022 at 10:55 pm

          Thank you for not giving up Tom. I have had a small exchange with you. I wish for the members area to grow into lots of exchanges between the members. The improvements that Armando is working on are very important for the platform and community to grow.

      • Armando

        Organizer
        December 22, 2022 at 7:16 pm

        Hi Peter and Tom,

        Regarding the blocks you’re experiencing when typing a message, this is due to the fact that a draft gets saved periodically, every 20s. During that save process the input is blocked. Of course this shouldn’t happen!

        I’ve reported this a few days ago and have yet to hear from the development team directly, as the frontline support person wasn’t able to reproduce it. I know it’s a bug, because I can reproduce it on various sites and you’re confirming this issue too.

        For now, I’ve fixed it here temporarily so you shouldn’t have that blocking any more.

        Absolutely feel free to DM me directly if you want, but I’d encourage you to post issues in this forum, so others can see it too and share their thoughts / experiences. I get notifications and check in regularly.

        Warm regards,

        Armando

        • Peter Foliant

          Member
          December 24, 2022 at 8:02 am

          When replying you get into a modal dialogue. There is nothing else you can do than type, attach something, post or cancel. What is the rationale of the developers to save every 20 seconds? I can not yet think of a plausible reason.

          When saving it should be in milli-seconds or it should be done asynchronously. A user should not become aware of this saving-delays at all.

          Furthermore, why a modal dialogue. When typing a reply it would be easier to be able to see the contribution replying to and being able to copy some text of an earlier contribution. In my opinion replying should be done on the same page as where the earlier contributions are.

          Best regards, Peter

  • Armando

    Organizer
    January 5, 2023 at 8:13 pm

    Quick update on this: I’m working with the BuddyBoss developers to get this fixed properly.

    I’ve fixed this temporarily on the McGilchrist website, but will need to apply the fix after every software update.

    I’ll report updates as I progress 👍

    • Peter Foliant

      Member
      January 6, 2023 at 8:08 am

      Thank you for the update Armando. Good you have found the source of the problem and was able to fix in on Channel McGilchrist. Typing this message shows the improvement in useability. It is so much better!

      Good to hear the BuddyBoss developers are fixing it in their WordPress application as well.

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