[Matt Dorsey]

Yeah, it’s the same for me. I’m in the US, so I’m wondering if maybe the servers are in Europe? I’m no IT expert, so not really sure if this is even a reasonable explanation. Right now I’m just doing my best to be patient and take lots of deep breaths while I’m waiting for the page to load, LOL.

[Peter Foliant]

Hello Matt,

I suppose the servers are in Europe, but that should not be a problem.

I ran a whois command on channelmcgilchrist.com, see below. The domain is registered with a German registrar “CSL Computer Service Langenbach GmbH d/b/a joker.com” by a registrant in Great Britain “Registrant Country: GB”. This does not mean the servers are there. But this makes it very likely to be the case. Unfortunately this registrar died not give direct information on the owner, admin and tech. The can respective e-mail addresses can be requested by a form. I did not request that.

Regards, Peter

===

Domain Name: channelmcgilchrist.com

Registry Domain ID: 2482412486_DOMAIN_COM-VRSN

Registrar WHOIS Server: whois.joker.com

Registrar URL: https://joker.com

Updated Date: 2022-08-24T12:51:29Z

Creation Date: 2020-01-20T11:09:31Z

Registrar Registration Expiration Date: 2024-01-20T11:09:31Z

Registrar: CSL Computer Service Langenbach GmbH d/b/a joker.com

Registrar IANA ID: 113

Registrar Abuse Contact Email: abuse@joker.com

Registrar Abuse Contact Phone: +49.21186767447

Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited

Registrant Country: GB

Registrant Email: https://csl-registrar.com/contact/channelmcgilchrist.com/owner

Admin Email: https://csl-registrar.com/contact/channelmcgilchrist.com/admin

Tech Email: https://csl-registrar.com/contact/channelmcgilchrist.com/tech

Name Server: x.ns.joker.com

Name Server: y.ns.joker.com

Name Server: z.ns.joker.com

DNSSEC: unsigned

URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/

>>> Last update of WHOIS database: 2022-10-30T16:55:43Z <<<

[Armando]

Hi Peter and Matt

Are you still experiencing this slowness?

The members and discussion areas should be much quicker now, they are for me.

Thanks for any feedback 😊

[Peter Foliant]

Hi Armando,

Responsiveness is still a bit slow, but it isn’t tediously slow anymore. Thank you. Working with the site has now become do-able. But there are still some smaller hickups. Some characters I am typing in this reply do not show up immediately, but after a delay. I can not think about any reason why my typing should have a delay at all. There should not be any communication with the server while I am typing. There should only be some communication with the server when I hit the Post-button after I am finished typing.

If I can help to run any automated speeds tests let me know.

Best Regards,

Peter

[Tom Huntington]

Thank you Armando . . . and thank you Peter. I had almost given up on even trying to participate at all in Channel McGilchrist. I’m glad I chose to check in on Channel McGilchrist this morning to see what, if anything, was going on in any of the groups I’ve joined. I won’t give up . . . I will keep trying. Can we DM you Armando when we have a glitch or question about the platform and how to use it most effectively?

[Peter Foliant]

Thank you for not giving up Tom. I have had a small exchange with you. I wish for the members area to grow into lots of exchanges between the members. The improvements that Armando is working on are very important for the platform and community to grow.

[Armando]

Hi Peter and Tom,

Regarding the blocks you’re experiencing when typing a message, this is due to the fact that a draft gets saved periodically, every 20s. During that save process the input is blocked. Of course this shouldn’t happen!

I’ve reported this a few days ago and have yet to hear from the development team directly, as the frontline support person wasn’t able to reproduce it. I know it’s a bug, because I can reproduce it on various sites and you’re confirming this issue too.

For now, I’ve fixed it here temporarily so you shouldn’t have that blocking any more.

Absolutely feel free to DM me directly if you want, but I’d encourage you to post issues in this forum, so others can see it too and share their thoughts / experiences. I get notifications and check in regularly.

Warm regards,

Armando

[Peter Foliant]

When replying you get into a modal dialogue. There is nothing else you can do than type, attach something, post or cancel. What is the rationale of the developers to save every 20 seconds? I can not yet think of a plausible reason.

When saving it should be in milli-seconds or it should be done asynchronously. A user should not become aware of this saving-delays at all.

Furthermore, why a modal dialogue. When typing a reply it would be easier to be able to see the contribution replying to and being able to copy some text of an earlier contribution. In my opinion replying should be done on the same page as where the earlier contributions are.

Best regards, Peter

[Armando]

Quick update on this: I’m working with the BuddyBoss developers to get this fixed properly.

I’ve fixed this temporarily on the McGilchrist website, but will need to apply the fix after every software update.

I’ll report updates as I progress 👍

[Peter Foliant]

Thank you for the update Armando. Good you have found the source of the problem and was able to fix in on Channel McGilchrist. Typing this message shows the improvement in useability. It is so much better!

Good to hear the BuddyBoss developers are fixing it in their WordPress application as well.